Shipping policy

Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with SmartRide.

We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

We currently ship within the United States.

Estimated delivery time:

  • Processing Time: 1–3 business days

  • Transit Time: 4–8 business days

  • Total Estimated Delivery: 5–11 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • High shipping volume

  • Holidays

  • Incorrect shipping information provided by the customer

  • Other unforeseen logistical issues

SmartRide is not responsible for delays caused by shipping carriers or events outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, SmartRide cannot guarantee that the shipment can be intercepted or redirected.

Additional shipping charges may apply if the package must be reshipped.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Verify the shipping address.

  • Check with neighbors or your building management.

  • Contact the shipping carrier.

If you still need assistance, please contact our support team, and we will do our best to help investigate the issue.

Damaged Packages

If your package arrives visibly damaged, please contact us within 30 days of delivery and include photos of both the packaging and the product.

We will review your claim and work toward a satisfactory resolution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team using the contact information available on our website.